What people ask us the most.
Clear answers about shipping, payments, returns and everything you need to know before buying.
Yes, we ship anywhere in Paraguay through a carrier. At checkout you pay only for the products: the carrier charges you for shipping when they deliver the package, at their own rate.
You can pay online by credit or debit card and QR through Pagopar, or by bank transfer. Online payments are processed on Pagopar's platform: we never store your card details.
Yes. You have 30 days from delivery to request it from "My account". An advisor then contacts you to arrange the product return and the refund method, depending on how you paid.
From "Track order", using the tracking link we email you or your order number plus the email used on the purchase. If you have an account, you can also see it under "My account". We email you every time the order changes status.
We could not find that question.
Try another word or write to us directly.
Did not find what you were looking for?
Write to us. We answer any inquiry within 24 business hours.
Write to support